Cancellation and Refund Policy

Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order. To cancel your order, please contact us at customer.care@tavaasa.com or call us at 7303663597.

Returns and Refund Policy

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at customer.care@tavaasa.com within 21 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

Please make sure to include:

• • Your name

  • Date of purchase

  • The items you would like refunded

  • The reason for the return (optional, but we’d love to use your feedback to improve our products)

Please Note:

• • All coffee packets should be returned back to us in case of refund.

  • All brewing equipment can only be refunded if it is returned back to any of our facilities in new and unused condition.

  • Refunds for coffee subscription purchases will be prorated based on the number of shipments remaining.

  • Refunds are initiated within 5-7 working days of notification. The amount of time it takes before the money is credited back to the customer’s account depends on the clearing cycle of the customer’s bank.

Refund Turnaround Time:

Refunds will be processed within 5-7 working days of receiving your return notification. It may take an additional 5-7 working days for the refunded amount to be credited back to your bank account, depending on your bank’s processing times.

If you have any questions or need assistance, please contact us at customer.care@tavaasa.com or call us at 7303663597.